ITIL®, short for Information Technology Infrastructure Library, is a framework of best practice guidelines and approaches intended to facilitate the delivery of high quality information technology (IT) services for an organization. ITIL outlines an extensive set of management procedures to support business in achieving both quality and value for money in IT operations. ITIL can be used by a variety of industries including health, science, and other management businesses. These procedures are supplier independent and have been developed to provide guidance across IT infrastructure, development, and operations for business services.
ITIL courses with ONLC include an exam voucher—up to a $655 value!*
ITIL 4 Foundation certification training introduces students to the fundamentals of IT Service Management ( ITSM ) framework and key practices as described in version 4 of the IT Infrastructure Library. You can advance your credentials and knowledge by going on to the ITIL 4 Specialist and ITIL 4 Strategist certifications (part of the ITIL Managing Professional stream) to play a pivotal role in a wider business strategy.
Prepare for ITIL certification by getting trained with ONLC's quality, instructor-led or On-Demand self-study training. Completing a learning path can help you in your attempt to complete the exams and become ITIL certified. Start adding value to your professional business status today!
Instructor-led ITIL sessions are live and hands-on. ITIL training is fully interactive with an online instructor and will help you gain the knowledge necessary to pass the required exam for ITIL certification. Attend instructor-led ITIL classes at any of ONLC hundreds of training centers 
or from your own location with a very easy setup. See instructor-led ITIL classes.
ONLC includes an exam voucher with each of our ITIL management courses—a value of up to $655! Students receive the voucher following course training and use it to pay for their online exam for ITIL certification with PeopleCert.
Larger organizations adopting ITIL management best practices in their business should consider our private group training solutions to save both time and money on ITIL certification for your organization. Course customization and onsite management training are just some of the training products available. More about Private Group training
ONLC includes an exam voucher with our ITIL courses—a value of up to $655!* Students receive the exam voucher after attending and schedule their ITIL exam directly with PeopleCert . ITIL exams are online proctored.
Click the title of the classes marked with the green flag (
) to see specific locations and dates of Ready to Run classes. Click the title of the classes marked with the yellow flag (
) to see specific locations and dates of Early Notice classes.
| Click Title for Dates & Outlines | Days | Fee |
| ITIL Foundations with Exam Voucher | ||
| ITIL 4 Foundation Certification | 3 | $1695 |
| ITIL Specialist: Create, Deliver and Support | 3 | $2295 |
| ITIL Strategist: Direct, Plan and Improve | 3 | $2295 |
ITIL outlines an extensive set of management procedures that are intended to support management businesses in achieving both quality and value for money in IT business operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations for the organization.
All certifications require ITIL Foundation and from there candidates can work their way up to higher level credentials noted on the below chart. For best results, candidates should attend an accredited training session such as those offered at ONLC to be ready for an ITIL authorized exam.
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
This certificate proves that business management and staff to understand the terminology, theory, and key practices used within ITIL. Foundational ITIL provides an awareness and knowledge of the ITIL Service Value System, including Guiding Principles, Governance, the Service Value Chain, Continual Improvement, and key ITIL Practices.
None.
Instructor-led: ITIL 4 Foundation
ONLC includes an exam voucher with this ITIL class!
In this instructor-led class you'll learn core aspects of the ITIL Framework and how to use it to improve the quality of service you deliver to your business customers. This learning session will help attendees understand how IT and digital service organizations operate, the use of value streams to increase management speed and efficiency, principles guides plus knowledge of service management terms and concepts.
ITIL exams are available online through PeopleCert .
Advance your status with ITIL Specialist and ITIL Strategist certifications:
This ITIL Specialist, like its title, creates, delivers and supports value streams to optimize customer value and reduce risks and costs. This ITIL class is a good fit for certified ITIL professionals who want to manage the operation of IT-enabled and digital products and services, and those responsible for end-to-end service delivery.
ITIL Specialist: Create, Deliver & Support
ONLC includes an exam voucher with this ITIL 4 course!
This course is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of value stream design, practice creation and alignment, and cross-functional collaboration models. This course training module helps with problem management and is a valuable framework for ITIL application.
ITIL exams are available online through PeopleCert .
The ITIL Strategist establishes procedures that focus on planning work, improving products, and managing change. The course also makes sure that a team’s objectives align with overall business strategy.
ITIL Strategist: Direct, Plan & Improve
ONLC includes an exam voucher with this ITIL 4 course!
During this instructor-led course you'll learn key concepts, drive and support organizational change, align innovations with organizational strategies, encourage improvement and understand values, outcomes, costs and risks. You'll learn best practices and concepts that can drive value for your business.
ITIL exams are available online through PeopleCert .
AXELOS is the governing body for all ITIL certifications. Per their guidelines, training centers may not issue a Certificate of Completion to any ITIL students. However, ONLC is permitted to issue a letter confirming course attendance only should it be needed.
Students who have attended ITIL training with ONLC may request an attendance confirmation letter.
Earn Professional Credits
Many of ONLC's courses are approved for professional credits including CEUs (Continuing Education Unit), CPEs (Continuing Professional Education) and PDUs (Professional Development Units). Each credit program has its own requirements and process. The course certificate an ONLC student receives is proof of course completion for credit submission. Learn more about professional credits .
Education Advisors to Help You
Our advisors can assist you with questions about our classes, vendor certifications and discount options plus help you select training that is right for you. For assistance, contact our Education Advisors toll free in the USA at 1-800-288-8221 (weekdays).
ONLC Centers Coast to Coast
ONLC provides live, hands-on classes with an online instructor at our hundreds of training centers coast to coast. Our centers are fully equipped and provide an interruption-free environment to focus on learning. Find ONLC centers near me .
Live Classes from Home
You can attend our live, instructor-led classes from the comfort and convenience of your own home. The setup is really easy and you don't have to have the class software on your device. Follow our easy setup video . If you're still unsure about the setup contact an ONLC Advisor toll free for assistance.
To register for class or should you have questions please contact our Education Advisors via chat or toll free weekdays at:
1.800.288.8221
(weekdays)
* ITIL exam voucher value varies by course selection. Additionally, Business Process classes such as ITIL are focused on process and theory. As such, they typically are not as hands-on intensive as other ONLC computer training classes.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All ITIL online courses are offered by Logical Operations, Inc. - United States, AFFILIATE of AXELOS Limited.
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