IT organizations are challenged to improve business processes in order to reduce costs and provide more consistent service. Business Process looks to address that need and within that category you'll find several different options, all of which are designed to bring about improved business processes.
At ONLC you can attend live, instructor-led training courses for ITIL® (IT Infrastructure Library), Business Analyst job roles and Scrum Master certification. For some titles we also offer an On-Demand format that is self-study. You'll see "On-Demand" as part of the course title to indicate this learning format.
ONLC is an iiBA Endorsed Education Provider (EEP). Classes are available at our hundreds of training centers or attend class from your own location with a quick, easy setup.
NOTE: These Business Process training classes are focused on process and theory. As such they are not as hands-on intensive as other ONLC computer training classes.
Click the title of the classes marked with the green flag (
) to see specific locations and dates of Ready to Run classes. Click the title of the classes marked with the yellow flag (
) to see specific locations and dates of Early Notice classes.
| Click Title for Dates & Outlines | Days | Fee |
| ITIL Foundations (Instructor-led) | ||
| ITIL 4 Foundation Certification | 3 | $1695 |
| ITIL Specialist: Create, Deliver and Support | 3 | $2295 |
| ITIL Strategist: Direct, Plan and Improve | 3 | $2295 |
| Business Analysis | ||
| Business Process Analysis and Management | 4 | $2395 |
| Business Analysis for the IT Professional | 4 | $2195 |
| Modeling Techniques for the Business Analyst | 4 | $2395 |
| Software Quality Assurance | 3 | $2095 |
| Effective Use Case Development | 4 | $2195 |
| Effective Methods of Software Testing Workshop | 3 | $2095 |
Click the title of the classes marked with the green flag () to see specific locations and dates of Ready to Run classes. Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.
| Click Title for Dates & Outlines | Days | Fee |
| Scrum Master (with Exam Voucher) | ||
| Scrum Master Certified | 2 | $1595 |
| SCRUM On-Demand: Complete Series (Self-Study) | ||
| Scrum On-Demand: Complete Series (Scrum - Immersion, Master, Developer and Product Owner) | 3 | $595 |
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.
ONLC is an Endorsed Education Provider for iiBA. To learn more about Business Analyst, see our Business Analyst Classes & Certification page 
The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
Exam Voucher Included! ONLC includes an exam voucher with our ITIL Foundation course. Students receive the voucher following the training and use it pay for their ITIL exam through PeopleCert 
. The ITIL exam is online.
ONLC is an ITIL Licensed Affiliate. To learn more about ITIL, visit ITIL Classes & Certification page
Not to be confused with the rugby term, this Scrum is a process framework that is an adaptive, iterative and effective way to create and implement changes while delivering value to a client quickly and often during a project. It can address complex adaptive problems, while productively and creatively delivering high value outcome. Scrum Master Certified (SMC™) professionals are facilitators who make sure the Scrum Team has an environment conducive to successfully completing a project.
The training you receive at ONLC is accredited by SCRUMstudy. To learn more about Scrum and becoming a Scrum Master professional, see our Scrum Classes & Certification page
Education Advisors for Assistance
Our advisors can answer questions about our training options and certification. They can also help determine a training path that is right for you based on your background and career goals.
Advisors are available weekdays at our toll free number or via chat.
ONLC Training Centers Coast to Coast
We schedule every public, instructor-led (ILT) class at each of our ONLC Training Centers locations. Our training rooms are outfitted with the equipment needed for class and provide an interruption-free space so you can concentrate fully on learning. Find ONLC centers near you.
Business Process Classes from Home
You can attend our live, instructor-led classes from the comfort and convenience of your own home. The setup is really easy and you don't have to have the class software on your device. Follow our easy setup video. If you're still not sure about the virtual setup contact an ONLC Advisor toll free for assistance.
Earn Professional Credits
Many of ONLC's courses are approved for professional credits including CEUs (Continuing Education Unit), CPEs (Continuing Professional Education) and PDUs (Professional Development Units). Each credit program has its own requirements and process. The course certificate an ONLC student receives is proof of course completion for credit submission. Learn more about professional credits .
To learn more about ONLC's classes or for questions contact our Education Advisor via chat or call:
1.800.288.8221
(weekdays)
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
All ITIL online courses are offered by Logical Operations, Inc. - United States, AFFILIATE of AXELOS Limited.
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